Naturisimo.com and ohmycream.com are now the same company. The naturisimo.com website will continue operating until 19 May 2025, after which it will transition to Oh My Cream. Find all FAQ on this section.

Naturisimo.com and <a href="//ohmycream.com">ohmycream.com</a> are now the same company.&#xA0;The <a href="//naturisimo.com">naturisimo.com</a> website will continue operating until 19 May 2025, after which it will transition to Oh My Cream. Find all FAQ on this <a href="https://ohmycream.co.uk/pages/faq-naturisimo">section</a>.

What is the link between Naturisimo and Oh My Cream?

Your loyalty account has now been transferred to Oh My Cream. At Oh My Cream you earn 1 point for every £1 spend, compared to Naturisimo 5 points for every £1 spent. As part of the transfer your current point balance has been divided by 5. So if you

Your loyalty account has now been transferred to Oh My Cream.At Oh My Cream you earn 1 point for every &#xA3;1 spend, compared to Naturisimo 5 points for every &#xA3;1 spent. As part of the transfer your current point balance has been divided by 5. So if you notice a drop in your points this will be why.You can now start earning and redeeming points directly with Oh My Cream. Earn points with every purchase on the website or in-store (&#xA3;1 = 1 point).&#xA0;The first time you log into your account on Oh My Cream you will need to reset your password. Please ensure you use the same email address that you use for Naturisimo when registering. Please click here to do so.Earn points with every purchase on the website or in-store (&#xA3;1 = 1 point).&#xA0;Once you have the below levels of points you can redeem them for a voucher giving you money off your next purchase.&#xA0;-100 points = &#xA3;5 off (min spend of &#xA3;20) -250 points = &#xA3;10 off (min spend of &#xA3;35) -500 points = &#xA3;20 off (min spend of &#xA3;70) -1000 points = &#xA3;40 off (min spend &#xA3;100)

I’m a Naturisimo customer — what will happen to my loyalty points?

As part of the acquisition of Naturisimo by Oh My Cream, and as mentioned in the email you received, your data has been transferred to Oh My Cream. If you wish to unsubscribe from our newsletter, please click on 'unsubscribe' at the bottom of our ema

As part of the acquisition of Naturisimo by Oh My Cream, and as mentioned in the email you received, your data has been transferred to Oh My Cream. If you wish to unsubscribe from our newsletter, please click on &apos;unsubscribe&apos; at the bottom of our emails.

Why am I subscribed to the Oh My Cream newsletter?

Directly on livechat with our beauty coachs, all week long:

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Naturisimo

How to contact customer service ?

I have a beauty question. Who should I talk to?

I sent a mail to hello@ohmycream.com. When can I expect an answer?

Contact us

Where can I receive a delivery?

How can I track my order?

How long will my order take?

I ordered something from you this weekend. When will I receive it?

I would like to change my order.

I made a mistake with my delivery address. Can I change it?

I want to change my delivery method.

I would like to cancel my order.

Delivery

How to create an Oh My Cream account?

How can I access my account if I have forgotten my passwords?

I can no longer connect to my Oh My Cream account.

How do I subscribe to the newsletter?

I would like to receive an invoice.

My account

The Oh My Cream Club, what is it?

How does it work?

How can I obtain points?

How can I suscribe to the loyalty programme?

Where can I find my available points?

I can't find my points on my account, can you help?

Does my points can expired?

How can I use my points?

Why do I have "pending" points?

How it works if I cancel all of my order or one item?

On which items can I use my discounts?

Our loyalty programme

How do I make a payment on your website?

I have a promotional code. Where do I use it?

I have confirmed my order but I forgot to add my promotional code.

May I use several promo codes in a single order?

May I have a Goodie Bag if I purchase one or several gift cards?

Payments reimbursements, and promotional codes

Can I return an item bought online to one of your stores or vice versa?

I have returned an item. When will I be reimbursed?

How can I proceed a return?

Returns

Can I request specific samples?

Can I have a sample before I place an order?

Samples

I would like to make an appointment for a treatment in one of your stores.

I would like to do a skin diagnosis on one of your stores.

Purchase in store delivered at home

Stores