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<p>Once an order is placed, we are unable to amend or cancel it. Please double-check your delivery address to ensure its accuracy.</p>

Once an order is placed, we are unable to amend or cancel it. Please double-check your delivery address to ensure its accuracy.

I made a mistake with my delivery address. Can I change it?

Delivery

How to contact customer service ?

I have a beauty question. Who should I talk to?

I sent a mail to hello@ohmycream.com. When can I expect an answer?

Contact us

Where can I receive a delivery?

How can I track my order?

How long will my order take?

I ordered something from you this weekend. When will I receive it?

I would like to change my order.

I want to change my delivery method.

I would like to cancel my order.

How to create an Oh My Cream account?

How can I access my account if I have forgotten my passwords?

I can no longer connect to my Oh My Cream account.

How do I subscribe to the newsletter?

I would like to receive an invoice.

My account

The Oh My Cream Club, what is it?

How does it work?

How can I obtain points?

How can I suscribe to the loyalty programme?

Where can I find my available points?

I can't find my points on my account, can you help?

Does my points can expired?

How can I use my points?

Why do I have "pending" points?

How it works if I cancel all of my order or one item?

On which items can I use my discounts?

Our loyalty programme

Can I return an item bought online to one of your stores or vice versa?

I have returned an item. When will I be reimbursed?

How can I proceed a return?

Returns

How do I make a payment on your website?

I have a promotional code. Where do I use it?

I have confirmed my order but I forgot to add my promotional code.

May I use several promo codes in a single order?

May I have a Goodie Bag if I purchase one or several gift cards?

Payments reimbursements, and promotional codes

Can I request specific samples?

Can I have a sample before I place an order?

Samples

I would like to make an appointment for a treatment in one of your stores.

I would like to do a skin diagnosis on one of your stores.

Purchase in store delivered at home

Stores

I made a mistake with my delivery address. Can I change it?Updated 13 days ago