Click in the top right corner of our site on “My Account” and then click on “Create an Account”. Once you have created an account you will have access to all of your past orders, to your wishlist, to your personal information and to your beauty profi

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Click in the top right corner of our site on &#x201C;My Account&#x201D; and then click on &#x201C;Create an Account&#x201D;. Once you have created an account you will have access to all of your past orders, to your wishlist, to your personal information and to your beauty profile. If you fill in this section, our team can select personalised samples to send with each of your orders.

How to create an Oh My Cream account?

Go to the login page and click “I’ve forgotten my password”. You will immediately be sent an email to create a new password.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Go to the login page and click &#x201C;I&#x2019;ve forgotten my password&#x201D;. You will immediately be sent an email to create a new password.

How can I access my account if I have forgotten my passwords?

You may well not have created an account, even if you have ordered from us before. If this is the case you just need to create an account (it takes less than 1 minute). Go to the top right corner of the site and click on “My Account” and then “Create

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You may well not have created an account, even if you have ordered from us before. If this is the case you just need to create an account (it takes less than 1 minute). Go to the top right corner of the site and click on &#x201C;My Account&#x201D; and then &#x201C;Create and Account&#x201D;.

I can no longer connect to my Oh My Cream account.

You may subscribed to our newsletter in the pink band on our homepage.

You may subscribed to our newsletter in the pink band on our homepage.

How do I subscribe to the newsletter?

You may download your invoice directly via the order confirmation email or in your customer account, in "my orders" section. Otherwise, send us an email at hello@ohmycream.com.

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 16px; font-weight: 400; line-height: inherit; color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; font-weight: bold; color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may download your invoice directly via the order confirmation email&#xA0;<span style="color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">or in your customer account, in &quot;my orders&quot; section. Otherwise, send us an email at&#xA0;<strong style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; font-weight: bold; color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="mailto:hello@ohmycream.com" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(161, 124, 94); background-color: transparent; text-decoration: none; border-bottom: 1px solid rgb(161, 124, 94); transition: color 0.3s ease 0s, border-color 0.3s ease 0s;">hello@ohmycream.com</a><span style="color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

I would like to receive an invoice.

Directly on livechat with our beauty coachs, all week long:

ohmycream-store-uk

My account

How to contact customer service ?

I have a beauty question. Who should I talk to?

I sent a mail to hello@ohmycream.com. When can I expect an answer?

Contact us

Where can I receive a delivery?

How can I track my order?

How long will my order take?

I ordered something from you this weekend. When will I receive it?

I would like to change my order.

I made a mistake with my delivery address. Can I change it?

I want to change my delivery method.

I would like to cancel my order.

Delivery

The Oh My Cream Club, what is it?

How does it work?

How can I obtain points?

How can I suscribe to the loyalty programme?

Where can I find my available points?

I can't find my points on my account, can you help?

Does my points can expired?

How can I use my points?

Why do I have "pending" points?

How it works if I cancel all of my order or one item?

On which items can I use my discounts?

Our loyalty programme

Can I return an item bought online to one of your stores or vice versa?

I have returned an item. When will I be reimbursed?

Returns

How do I make a payment on your website?

I have a promotional code. Where do I use it?

I have confirmed my order but I forgot to add my promotional code.

May I use several promo codes in a single order?

May I have a Goodie Bag if I purchase one or several gift cards?

Payments reimbursements, and promotional codes

Can I request specific samples?

Can I have a sample before I place an order?

Samples

I would like to make an appointment for a treatment in one of your stores.

I would like to do a skin diagnosis on one of your stores.

Stores