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Contact us

How to contact customer service ?

You have a problem with your order or have a particular request for it? We are available by mail at [email protected] and during the day by chat from Monday to Friday from 8 am to 5 pm, directly on our website (click here to ask us) :)

I have a beauty question. Who should I talk to?

We will be happy to help you! Write us a note at [email protected] and we are also available by live chat during the day, from Monday to Friday.

I sent a mail to [email protected]. When can I expect an answer?

We answer you within 24 to 48 hours, excluding weekends and holidays, where we will take note of your message the next day. The delays may vary slightly during offer periods or at Christmas time for example, when we are very busy. If you do not recei