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You have to wait 14 days after your purchase to be able to use your points. It&apos;s equivalent to the period of withdrawal.

You have to wait 14 days after your purchase to be able to use your points. It's equivalent to the period of withdrawal.

Why do I have "pending" points?

Our loyalty programme

How to contact customer service ?

I have a beauty question. Who should I talk to?

I sent a mail to hello@ohmycream.com. When can I expect an answer?

Contact us

Where can I receive a delivery?

How can I track my order?

How long will my order take?

I ordered something from you this weekend. When will I receive it?

I would like to change my order.

I made a mistake with my delivery address. Can I change it?

I want to change my delivery method.

I would like to cancel my order.

Delivery

How to create an Oh My Cream account?

How can I access my account if I have forgotten my passwords?

I can no longer connect to my Oh My Cream account.

How do I subscribe to the newsletter?

I would like to receive an invoice.

My account

The Oh My Cream Club, what is it?

How does it work?

How can I obtain points?

How can I suscribe to the loyalty programme?

Where can I find my available points?

I can't find my points on my account, can you help?

Does my points can expired?

How can I use my points?

How it works if I cancel all of my order or one item?

On which items can I use my discounts?

Can I return an item bought online to one of your stores or vice versa?

I have returned an item. When will I be reimbursed?

Returns

How do I make a payment on your website?

I have a promotional code. Where do I use it?

I have confirmed my order but I forgot to add my promotional code.

May I use several promo codes in a single order?

May I have a Goodie Bag if I purchase one or several gift cards?

Payments reimbursements, and promotional codes

Can I request specific samples?

Can I have a sample before I place an order?

Samples

I would like to make an appointment for a treatment in one of your stores.

I would like to do a skin diagnosis on one of your stores.

Stores

Why do I have "pending" points?Updated 8 months ago