Directly on livechat with our beauty coachs, all week long:

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<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 16px; font-weight: 400; line-height: inherit; color: rgb(0, 0, 0); font-family: brandon-grotesque, Arial, &quot;sans-serif&quot;; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you decided to return one or all your items, your pending points won&apos;t appear anymore.</p>

If you decided to return one or all your items, your pending points won't appear anymore.

How it works if I cancel all of my order or one item?

Our loyalty programme

How to contact customer service ?

I have a beauty question. Who should I talk to?

I sent a mail to hello@ohmycream.com. When can I expect an answer?

Contact us

Where can I receive a delivery?

How can I track my order?

How long will my order take?

I ordered something from you this weekend. When will I receive it?

I would like to change my order.

I would like to cancel my order.

I made a mistake with my delivery address. Can I change it?

I want to change my delivery method.

Is the parcel made from sustainable materials?

Delivery

Can I return an item bought online to one of your stores or vice versa?

I have returned an item. When will I be reimbursed?

How can I proceed a return?

Returns

How do I make a payment on your website?

I have a promotional code. Where do I use it?

I have confirmed my order but I forgot to add my promotional code.

May I use several promo codes in a single order?

May I have a Goodie Bag if I purchase one or several gift cards?

Payments reimbursements, and promotional codes

How to create an Oh My Cream account?

How can I access my account if I have forgotten my passwords?

I can no longer connect to my Oh My Cream account.

How do I subscribe to the newsletter?

I would like to receive an invoice.

My account

The Oh My Cream Club, what is it?

How does it work?

How can I obtain points?

How can I suscribe to the loyalty programme?

Where can I find my available points?

I can't find my points on my account, can you help?

Does my points can expired?

How can I use my points?

Why do I have "pending" points?

On which items can I use my discounts?

Can I request specific samples?

Can I have a sample before I place an order?

Samples

I would like to make an appointment for a treatment in one of your stores.

I would like to do a skin diagnosis on one of your stores.

Purchase in store delivered at home

Stores

What is the link between Naturisimo and Oh My Cream?

I’m a Naturisimo customer — what will happen to my loyalty points?

Why am I subscribed to the Oh My Cream newsletter?

Naturisimo

May I receive more than one goodie bag?

Can I receive the goodie bag if I purchase one or more gift cards?

GOODIE BAG

Is my loyalty coupon valid for Black Friday deals?

BLACK FRIDAY

How it works if I cancel all of my order or one item?Updated 22 days ago